Ratifies Grand River Solutions' complaint-tracking software at up to $24,800 per year
The district is paying Grand River Solutions for a secure online platform that tracks complaints and connects parties to their resolution process, under a Software as a Service agreement and a Standard Student Data Privacy Agreement covering how student data is shared and protected. The cost is up to $24,800 per fiscal year, plus an $8,000 implementation fee and an $8,400 annual license fee. The term runs April 3, 2025 through June 30, 2027.
Plain-English summary written by AI from the official text. AI summary · amounts checked against official text
- Vendor / partner
- Grand River Solutions · Saratoga, CA
- Action
- New agreement
- Category Categories and sub-categories are assigned by AI from each item's official text, using a fixed set of definitions. They can be wrong. How categories work
- Technology
- Term
- Apr 3, 2025 – Jun 30, 2027
- This vote
- $24,800
- Presented by
- General Counsel
- File
25-1078· agendaL.-115- Outcome
- Adopted on the General Consent Report, May 14, 2025
Official text
Ratification by the Board of Education of a Software As A Service (“SaaS”) Agreement 2024-2025 and a Standard Student Data Privacy Agreement (SSDPA), each, by and between the District and Grand River Solutions, Saratoga, CA, for the latter, under SaaS, to provide a proprietary product that is a secure, online platform that, among other features, connects parties to appropriate portions of their resolution process, allows parties to communicate with the institutional office responsible for those processes, and tracks the status of and documents and communications related to a complaint receipt and resolution process, with the Terms & Conditions for this product are attached and incorporated herein by reference as though fully set forth, in an amount not to exceed $24,800.00 per fiscal year, plus an implementation fee of $8,000.00 and an annual license fee of $8,400.00, for the term April 3, 2025, through June 30, 2027 and under the SSDPA, delineating, the terms and conditions of District's transmission of or sharing of student data with Grand River Solutions and the protection by Grand River Solutions, of such data, for the same term as SaaS, via the Office of the General Counsel.
History
- Adopted on the General Consent Report